Which professional role involves consulting records and interviewing claimants as part of their duties?

The role of a claims adjuster is integral to the insurance process, particularly when it comes to handling insurance claims. Claims adjusters are responsible for investigating claims made by policyholders to determine the validity and extent of the insurance company's liability. This often involves consulting records related to the claim, such as police reports, medical records, and previous claims history, as well as interviewing claimants to gather detailed information about the incident that led to the claim.

By assessing the circumstances surrounding a claim, a claims adjuster can evaluate the evidence, consider policy terms, and ultimately make a recommendation regarding the settlement. This role requires strong analytical skills and a thorough understanding of insurance policies and procedures. Other options, while related to the insurance field, do not encompass the specific combination of investigation and direct interaction with claimants as part of their core responsibilities. Thus, the claims adjuster stands out as the professional who regularly engages with both documentation and individuals to facilitate the claims process.